1. Introduction
Welcome to AlphaLaw.io. This Privacy Policy explains how AlphaLaw ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our AI-powered personal injury case management software platform (the "Platform" or "Services"). We are committed to protecting your privacy and handling your data with transparency and care.
By accessing or using AlphaLaw.io, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
2. Information We Collect
We collect various types of information to provide and improve our Services:
2.1 Information You Provide Directly
- Account Information: Name, email address, phone number, law firm name, business address, and password when you create an account.
- Case Information: Client data, case details, medical records, legal documents, demand letters, settlement information, and other materials you upload or input into the Platform.
- Payment Information: Billing details, credit card information (processed securely through third-party payment processors), and subscription information.
- Communications: Information you provide when you contact our support team, participate in surveys, or communicate with us.
- AI Intake Data: Information collected through our AI-powered intake system, including prospect information and case qualification details.
2.2 Information Collected Automatically
- Usage Data: Information about how you use the Platform, including features accessed, actions taken, time spent, and interaction patterns.
- Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
- Log Data: Server logs, error reports, and diagnostic information.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze usage, and improve our Services.
2.3 Information from Third Parties
We may receive information about you from third-party service providers, analytics tools, and public databases to supplement the information we collect directly.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve the Platform, including AI-powered intake, case management, automated demand letter generation, medical record analysis, and settlement negotiation tracking.
- Account Management: To create and manage your account, process subscriptions, and handle billing.
- Communication: To send you service updates, technical notices, security alerts, and respond to your inquiries.
- AI and Machine Learning: To train, improve, and optimize our AI models and automation features while maintaining data privacy and security.
- Analytics and Improvement: To analyze usage patterns, measure effectiveness, and enhance the user experience.
- Security: To protect against fraud, unauthorized access, and security threats.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Marketing: To send you promotional materials about new features and services (you may opt out at any time).
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We share information with trusted third-party service providers who assist us in operating the Platform, processing payments, hosting services, analytics, and customer support. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.
- Legal Requirements: We may disclose information when required by law, court order, subpoena, or to protect our rights, property, safety, or the rights of others.
- With Your Consent: We may share information with third parties when you provide explicit consent.
- Aggregated Data: We may share anonymized, aggregated data that cannot identify you individually for research, analytics, or marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your information, including SOC 2 compliance, encryption in transit and at rest, secure data centers, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymize your information within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to certain exceptions.
- Data Portability: Request a copy of your data in a structured, commonly used format.
- Opt-Out: Opt out of marketing communications or certain data processing activities.
- Restrict Processing: Request restriction of processing in certain circumstances.
To exercise these rights, please contact us at privacy@alphalaw.io. We will respond to your request within the timeframe required by applicable law.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
10. Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, disclose, and sell
- Right to delete your personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your rights
12. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction of processing, data portability, and to object to processing. You also have the right to lodge a complaint with your local supervisory authority.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of the Services after such changes constitutes your acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Last Updated: January 6, 2026
